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How to decline a document?

Thu, 15 Apr, 2021

The sender, signer, and the admin of the sender and signer can decline the document after it has been sent for signature. Once the document is declined, all the participants will be notified, and the document cannot be signed.

Follow the steps below to decline a document:

  • Go to My Documents page and select the document.
  • You will be taken to the overview page.
  • Click the More Actions button at the top-right corner of the page and select Decline option.
  • A confirmation dialog box will appear. Enter the reason in the reason field and click the Yes, decline button.
  • Now, the document will be declined.

Decline a document

The signer can also use the following method to decline a document.

  • Open the document received through email and click the Review and Sign button.

Review and sign option in email

  • You will be taken directly to the document.
  • Click the More actions dropdown button at the top right corner of the page and select the Decline option.

Decline option

  • A confirmation dialog box will appear. Enter the reason in the reason field and click the Decline button.

Confirmation dialog box

Note: If a document has two or more recipients and one of the signers declines the document, the other signers will also be unable to sign it.

Declined document

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