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How to remove authentication of a signer?

Wed, 17 Aug, 2022

BoldSign supports Email OTP (One Time Password) and access code authentication methods to verify the signer’s authenticity. It is also possible to remove the authentication of a signer after the document has been sent for signature.

Follow the steps below to remove the authentication of a signer.

  • Go to Documents and select My Documents.
  • Click the document in which the authentication should be removed, and you will be taken to the overview page.
  • On the overview page, you can find the Recipient Details at the bottom of the page.
  • Click the context menu at the right end of the recipient in Recipient Details and select the Remove authentication option.
  • A confirmation popup will be displayed.
  • Click Yes, remove option to remove the authentication.

Remove authentication

Note: Only the sender and the sender’s admin can remove the authentication.

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