How to remove authentication of a signer?

BoldSign supports Email OTP (One Time Password) and access code authentication methods to verify the signer’s authenticity. It is also possible to remove the authentication of a signer after the document has been sent for signature.

Follow the steps below to remove the authentication of a signer.

• Go to Documents and select My Documents.
• Click the document in which the authentication should be removed, and you will be taken to the overview page.
• On the overview page, you can find the Recipient Details at the bottom of the page.
• Click the context menu at the right end of the recipient in Recipient Details and select the Remove authentication option.
• A confirmation popup will be displayed.
• Click Yes, remove option to remove the authentication.

Note: Only the sender and the sender’s admin can remove the authentication.