Maximum response time and Retry mechanism
Mon, 24 January, 2022
Maximum response time
When the HTTP POST request is made to the configured URL, the application should respond to the request within 10 seconds with 200 status code. If failed to respond within the mentioned time limitline the POST request will be marked as failed and retry mechanism will be initiated.
When the listening endpoint is down BoldSign will attempt to deliver your webhooks until 48 hours in exponential order. The retry mechanism will be initiated and the retry interval is mentioned below:
|Retry attempts||Time interval|
|1st attempt||1 minute|
|2nd attempt||15 minutes|
|3rd attempt||45 minutes|
|4th attempt||1 hour|
|5th attempt||8 hours|
|6th attempt||24 hours|
If your endpoint does not respond within 6 attempts the webhook callback will be disabled and this will be notified to you via email. You need to create new webhook to receive any future callback events if your existing webhook is disabled.